Privacy Policy

This Privacy Policy explains how InsurRealm collects, uses, shares, and protects information when you use the InsurRealm website at https://insurrealm.com and the InsurRealm applications. It applies to all roles supported by the Service.

Information you provide

• Account details: name, email address, role, app ID, and subscription status.
• Property and inventory data: addresses, rooms, item descriptions, categories, purchase and value information.
• Uploads: photos, receipts, warranties, appraisals, policy documents, and other files you add.
• Claims data: claim details, selected items, replacement records, invitations, and messages exchanged in the app.
• Support data: issue reports and correspondence you send us.

Information collected automatically

• Device and app data such as device model, operating system version, app version, and language.
• Log, diagnostic, and crash data used to keep the Service reliable and secure.
• Location data, when you grant permission, used to confirm that a capture or claim activity occurred at the insured property.
• File metadata such as capture time and camera details embedded in photos you upload.

Biometrics

Face ID and Touch ID are handled entirely by your device's operating system. We receive only a success or failure result. We never receive, view, or store biometric templates.

• Provide, maintain, and secure the Service and your account.
• Store and organize your inventory, documents, and claims.
• Run AI-assisted item recognition, value estimation, damage assessment, and authenticity checks.
• Verify that uploads and claim activity are consistent with the insured property, to reduce fraud.
• Route flagged uploads to administrators for review when you ask us to.
• Send account, claim, review, and service notifications, including in-app messages and email.
• Manage subscriptions, billing status, and access entitlements.
• Diagnose problems, analyze usage in aggregate, and improve the Service.
• Comply with legal obligations and enforce our Terms.

Where applicable law requires a legal basis, we rely on: performance of a contract (providing the Service), legitimate interests (security, fraud reduction, product improvement), consent (device permissions such as camera and location), and legal obligation.

• With people you authorize, such as an adjuster, insurer, or collaborator you invite to a claim or property.
• With administrators of the Service when you submit an item or document for manual review, or report an issue.
• With service providers that host our infrastructure, store files, authenticate users, deliver email, process payments, and provide AI processing, acting on our instructions.
• In connection with a merger, acquisition, or asset transfer, subject to this policy.
• When required by law, legal process, or to protect the rights, property, or safety of users or the public, including reporting suspected fraud.

We do not sell personal information and we do not share it for cross-context behavioral advertising.

We use access controls, role-based permissions, row-level database security, and encryption in transit to protect your information. Files are stored in access-restricted cloud storage. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

We keep your account and content while your account is active and for as long as needed to provide the Service, resolve disputes, and meet legal, tax, or regulatory obligations. When you delete content or your account, we remove or de-identify the associated data within a reasonable period, except where retention is required by law or for records tied to an ongoing claim or investigation.

• Access, correct, or update your account and inventory information in the app.
• Request a copy of your data or request deletion of your account by contacting us.
• Turn camera, photo library, location, and notification permissions on or off in your device settings.
• Opt out of non-essential email; service and security messages will still be sent.
• Depending on your location, you may have additional rights to object, restrict processing, or lodge a complaint with a supervisory authority.

We will not discriminate against you for exercising these rights.

The Service is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.

We and our providers may process information in countries other than your own. Where required, we use appropriate safeguards for such transfers.

We may update this Privacy Policy. Material changes will be posted here with a new effective date and, where appropriate, communicated in the app or by email.

InsurRealm
Email: support@insurrealm.com
Web: https://insurrealm.com